PRIVACY POLICY
At Totally Fudged, we are deeply committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By accessing and using our website ("Website"), you signify your consent to the practices described in this Privacy Policy.
Information We Collect
- When you visit our Website, we automatically collect certain information, such as your IP address, browser details, and visit statistics, to ensure IT security and analyse website performance. We also use cookies for various purposes, including enhancing website functionality and improving your browsing experience. Please refer to our Cookie Policy for further details on cookies.
- When you contact us via email, phone, or post, we collect the information you provide to respond to your enquiries and maintain accurate records. This information may include your name, postal/shipping address, billing address, phone number, email address, and other contact details.
- To process orders and send you relevant marketing communications, we collect necessary details, including your name, address, payment information, and email address. For payment processing, we utilise Stripe.com, and for mailing lists, we employ Infusionsoft. Your data may be stored outside the European Economic Area (EEA), but appropriate safeguards are implemented to ensure data protection.
- We may share your data with third-party service providers who assist in managing and optimising our business operations. However, we do not sell or disclose your personal information to third parties for marketing purposes.
How We Use Your Information
- We use the information collected to provide our products and services, process your orders, respond to enquiries, and keep you informed about relevant updates, promotions, and offers.
- We utilise analytical tools, such as Google Analytics, to gather insights into user behaviour and improve the performance and user experience of our Website. Please note that you have the option to opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.
- Your information may be used for direct marketing purposes, allowing us to offer products and services directly to you. If you reside in Australia, the European Union, the European Economic Area, or the United Kingdom, you may request to cease direct marketing communications by emailing us at info@totallyfudged.co.uk.
Protection of Your Personal Information
- Safeguarding your personal information is our utmost priority. To ensure data security, we implement technical and organisational measures, such as limited data collection to essential information, SSL or other secure connection technologies, data destruction when no longer needed, and the use of up-to-date software and safeguards.
Information Retention
- We retain your personal information as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
Children's Privacy
- Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.
Your Rights
- Depending on your location, you have specific rights regarding your personal information. These rights may include the right to access, correct, delete, and object to the processing of your data. You may also withdraw your consent to data processing and request data portability where technically feasible.
- To exercise your rights, submit a consumer request to the contact information provided below. We may need to verify your identity before processing your request, and failure to provide the necessary information may hinder our ability to fulfil your request.
Complaints
- If you have concerns or complaints about our collection, use, or sharing of your personal information, simply use our Contact Us page to get in touch.
We will respond to all complaints within a reasonable time frame, taking into account the specific jurisdiction's requirements..
Accountability
- The person accountable for our privacy practices and procedures is::
Location of Data Processing
- All data processing activities undertaken by us take place in the United Kingdom.
Do Not Track
- We do not support Do Not Track (DNT) requests. You can manage your DNT preferences by adjusting your browser settings.
Transferring Data
- We plan to transfer data to the United Kingdom. This means that your information may be processed in a country outside of your residence, with potential accessibility to law enforcement and national security authorities.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time without notice. It is your responsibility to review this Policy periodically for updates.
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